Shipping policy
Shipping Information
All orders are shipped from our Melbourne warehouse in Australia.
We aim to dispatch most in-stock orders within 1–3 business days after payment confirmation. Delivery times may vary depending on your location and courier network conditions.
Tracking information will be provided once your order has been dispatched.
Shipping Areas
Kenisy currently ships Australia-wide from our Melbourne warehouse.
International shipping is not currently available via our online store.
Shipping Fees
Shipping costs are calculated at checkout based on order size, weight and destination.
Free Australia-wide shipping may apply for eligible orders over the promotional amount shown on our website.
Delivery Delays
While we aim to dispatch orders promptly, delays may occasionally occur during:
- Peak seasons
- Public holidays
- Courier disruptions
- Severe weather events
Once parcels are handed to the courier, delivery timing is outside our direct control.
Incorrect Address Information
Please ensure your shipping address is correct before completing checkout.
We are not responsible for parcels delayed or lost due to incorrect address information provided by customers.
Lost or Missing Parcels
If your tracking shows delivered but you cannot locate the parcel, please:
- Check around your property
- Check mailbox or safe drop areas
- Contact the courier first
If you still require assistance, please contact us.