Refund policy

Returns & Exchanges

Due to the nature of collectible, blind box and capsule products, we do not accept returns or exchanges for:

Blind boxes, capsule toys and random-style products are packed randomly.

Specific styles, colours or characters cannot be selected unless clearly stated on the product page.

Duplicate styles may occur and are not considered faults.

If you receive a faulty or damaged item, please contact us within 7 days of delivery with:

We will review the issue and provide a suitable solution in accordance with Australian Consumer Law.

If a return is approved due to a faulty item or our error, we will advise the return process accordingly.