Shipping & Returns
Shipping Policy
Order Processing
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Orders ship from our Melbourne (Ringwood) warehouse within 1–3 business days.
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During peak seasons, dispatch may take an additional 1–2 business days.
Delivery Timeframes
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VIC: 1–3 business days
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NSW / SA / ACT / TAS: 2–5 business days
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QLD / WA / NT: 3–8 business days
(Remote areas may take slightly longer.)
Tracking
All parcels include tracking. A tracking link will be emailed once your order has been dispatched.
Local Pickup
Pick-up is available by appointment at:
Unit 8, 475–477 Maroondah Highway, Ringwood VIC 3134
Return & Exchange Policy
Change of Mind
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Accepted within 7 days of delivery.
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Items must be unused, unopened, and in original packaging.
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Return postage is the customer’s responsibility.
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Refunds will be issued once items are inspected.
Damaged or Faulty Items
Contact us within 7 days with photos of the issue.
We can arrange:
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Replacement
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Store credit
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Refund
Non-Returnable Items
Unless faulty:
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Opened capsule toys
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Random surprise items
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Fidget toys removed from packaging
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Clearance items
Incorrect Address
If a parcel returns due to an incorrect address, re-shipping fees will apply.