Squishy Ice Cream Ball
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item.
Conditions for Return:
-
Item must be unused, in original packaging, and in resellable condition.
-
Proof of purchase [e.g. receipt or order confirmation] is required.
Non-returnable items:
-
Sale items or promotional gifts are non-refundable.
Refund Process:
-
Once we receive and inspect your return, we will notify you of the approval or rejection.
-
If approved, your refund will be processed to your original payment method within 5–10 business days.
-
Shipping costs are non-refundable. Return shipping is at the buyer’s expense unless the item is faulty or incorrect.
For return requests, please contact us at: info@kenisy.com.au
-
We currently ship within Australia only.
Dispatch Time:
Orders are processed and shipped within 1–3 business days after payment is received.Delivery Options:
-
Standard Shipping: 3–7 business days
-
Express Shipping [extra charges apply]: 1–3 business days
-
In-store Pickup [Free]: You can pick up your order from our warehouse.
Pickup Address:
Unit 8, 475–477 Maroondah Highway, Ringwood, VIC 3134, AustraliaBusiness Hours for Pickup:
-
Monday, Tuesday, Wednesday, Friday
-
09:30 AM – 03:30 PM
Important Note:
Please call us on +61-0493 215 831 before coming to make sure someone is available for pickup.If you have any questions about your order or delivery, feel free to contact us at info@kenisy.com.au
-
