My Melody & Kuromi Charms in 50mm capsule

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item.

Conditions for Return:

• Item must be unused, in original packaging, and in resellable condition.

• Proof of purchase [e.g. receipt or order confirmation] is required.

Non-returnable items:

• Sale items or promotional gifts are non-refundable.

Refund Process:

• Once we receive and inspect your return, we will notify you of the approval or rejection.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable. Return shipping is at the buyer’s expense unless the item is faulty or incorrect.

For return requests, please contact us at: info@kenisy.com.au

We currently ship within Australia only.

Dispatch Time:
Orders are processed and shipped within 1–3 business days after payment is received.

Delivery Options:

• Standard Shipping: 3–7 business days

• Express Shipping [extra charges apply]: 1–3 business days

• In-store Pickup [Free]: You can pick up your order from our warehouse.

Pickup Address:
Unit 8, 475–477 Maroondah Highway, Ringwood, VIC 3134, Australia

Business Hours for Pickup:

• Monday, Tuesday, Wednesday, Friday

• 09:30 AM – 03:30 PM

Important Note:
Please call us on +61-0493 215 831 before coming to make sure someone is available for pickup.

If you have any questions about your order or delivery, feel free to contact us at info@kenisy.com.au